FAQ

Combine orders

Do you have several orders and want to combine order from before that you want to combine your new order with?

Please fill out this form and comment combine on your new order! 

 

Preorders

 

Ordering a preorder item means you give me a chance to make the product reality. This also means that preorder will take between 2-4 months to be produced and shipped out. When ordering a preorder item keep in mind and know that it will take some time before the item arrives. A preorder item that doesn’t get fully funded will of course be refunded to you as soon as the decision to not go forward with that item has taken place.

 

Because a preorder shows me you believe in me and the item in question the preorders are sold at a discounted price as a thank you for the support. Eventual instocks will be at a higher cost.

 

 

Shipping

Shipping is available worldwide. Any lost packages are out of my control but if you experience this contact me and I’ll do my best to resolve the issue. The most important thing to me is that you receive your order so if there is any problem, please contact me! I will do everything for you to get your package and definitely since it's out of your control. Any packages lost due to wrong adress written by the buyer it's out of my control so be sure to check the adress one more time.

 

Your order will be packed and shipped as soon as possible unless it includes preorders. Orders including any preorder items will be packed and shipped as soon as the items arrive to me!

 

Group orders

Want to arrange a group order to save on shipping? Please feel free to contact me either through Instagram @moonlit_maze.co or send me an email through big cartel.

 

Refunds

All orders are final. Preorders that doesn’t get fully funded will be refunded to you as soon as a decision to not go forward with the item is taken. Orders that include instocks and fully funded preorders will not get refunded.